The nsw.gov.au website is designed to provide a single location for customers to source NSW government information. The OneCX Program works with agencies across government to bring their content onto the site.
The CX (customer experience) Toolkit informs our principles for designing and maintaining the site. Everything from understanding our customers, to designing the templates and components, and how we organise the content. It also provides guidance on meeting standards around brand, accessibility, and usability.
Articles in the CX Toolkit
- Understanding customers
- Research and data:
- Design and brand
- Managing content
- Accessibility and inclusivity
- New features and continuous improvement
Need any more help?
If you have any questions, or require assistance with anything mentioned in this article, submit a request via the webform.