Once you have submitted your request you will receive an email receipt with a ticket number from Support - NSW Government Digital Channels <support@nswdigitalchannels.zendesk.com>
The relevant support team will then work on your ticket and send you updates along the way. Each time the ticket is updated you will receive an email to advise you.
To include multiple users in your request, you can tick the CC box within the request form. This allows all CC'ed users to view the ticket and receive updates on its progress. Please note, you must be signed in to access the CC feature.
You can also check the progress of your Ticket via the My Activities tab. This requires a Help Hub account. You can request a Help Hub account via the webform. For further information on viewing tickets in Help Hub, view Viewing support requests in Help Hub.
Need any more help?
If you have any questions, or require assistance with anything mentioned in this article, submit a request via the webform.