Submit a request

Aim to include as much information and detail in your request as possible to reduce delays between replies

Select one that applies

If you select Council, a list of all NSW local Councils will be displayed in the following field

Access to Siteimprove requires an existing CMS account, If you don't have a CMS account, you may request for one within this form, by selecting "Drupal CMS Access" as the user access request type.

Please note: Due to security reasons, you cannot submit requests on behalf of others

Enter your job title or position

Please select yes if you need to disable another member’s Drupal CMS account, or no if this is in relation to disabling your own account

Please note we may require to verify this request with you

Updating your CMS access levels requires your manager's approval in writing. Please attach an email with your manager's approval for your upgraded CMS access by selecting "Add file" on the bottom of the page

Any names provided will be used as a guide for your access setup if required

Please provide a short reason

If you select No, I haven't, the capability team will be in touch to organise training. If you select Yes, training attendance will be verified

If you selected No, please check your email inbox for an invitation from Okta Single Sign On to activate your CMS account on the Okta platform. If you selected Yes and are still having difficulties signing in, please proceed to submit the form.

Please make sure to check your spam and junk email folders in case the password reset email does not arrive in your inbox folder.

Tell us more about your request

If the access request relates to another NSW government website, please reach out to your Department's ICT or digital team.

Please Note: Not providing your Managers approval to adjust your CMS access levels will affect the turn around time on processing your request.

Note: GA data access is provided for self-serve content reporting.

Please attach the approval via the add file button on the bottom of the page. You must have relevant approval from you manager to access GA. If you selected "No" obtain your managers approval prior to submitting this form.

Enter your title/position name

Enter your agency name

Enter Managers name

Enter Managers contact email address

Select all that apply

I understand access is restricted to a Google account registered to my NSW Government email address. I agree that I will not associate or link any private/personal email addresses to this Google account, otherwise access will be revoked

I agree that I will not share sensitive information or data that has been extracted from the GA360 to any person who does not have approval to access to this information and I will not disclose that GA360 includes data from any specific private or public sector bodies or individuals. If I download data from GA360, I agree to store it securely as well as destroy it in a secure way

I have read and understood the site's privacy statement and the privacy collection notice relating to the personal and/or sensitive information that I may access. I will comply with my agency’s code of conduct about the protection of information

As a user of the NSW Government GA360 platform, I will not share my log in details with anyone and that my access will be revoked, and action may be taken if I'm found to have breached these conditions. I acknowledge the NSW Government Digital Channels team will keep a record of all agreements and register user access auditing purposes. User access will be audited periodically and accounts that have been inactive will be disabled

I agree to inform the NSW Government Digital Channels team (via Help Hub) of any changes to my position or role so that permissions can be updated or removed accordingly.

Please select if this is in relation to creating a new Help Hub account, or requiring the activation link to be re-sent to you due to expiry or if you require any other assistance with your Help Hub account. NOTE: you will be required to activate your account within 7 days of receiving the activation email. If the link has expired please select the "Resend activation link" option.

Please ensure to provide a detailed explanation so we may be able to provide a quick turn around on your query. If you are experiencing issues, please try to provide a screen shot of the error and attach this via the "Add File" button located on the bottom of the screen

If you would like to deactivate the accounts of another staff member, the staff members manager approval will need to be provided. Please attach the approval via the "Add file" button located towards the bottom of the form.

We setup all of our accounts based on the email address provided by our users, so please ensure that you enter the correct email address information.

Account deactivations will take place at 5.00PM on the date specified

Please select from one of the following

Your full name

Please add the email of your line manager/project manager.

Please provide the email of the person you would like the licence to be transferred to

Please provide the email of the person you would like the licence to be transferred to

You must provide relevant approval from your manager and the recipient of the licence transfer; for example, written consent via email. If you selected "No", please obtain required approvals prior to submitting this form.

Please enter the details of your request

Add file or drop files here