A centrally managed rules content type has been developed on content management system (CMS). This makes it easier for content editors to surface and revise rules across all pages for a particular agency and/or topic.
What it is used for
The rules content type is a way to break regulatory, policy and legal content down into short, self-contained guides that are linked to current legislation and or guidelines relating to a particular agency, regulatory or topic area.
Rules can be categorised so that they can be filtered in a centralised search and filter component that is based on agency or topic area tagging. This means that as new rules are added, they will automatically appear in the right context, based on this tagging.
Read more about:
- the technical aspects of how to use this template in Creating a Rules page
- how to add the Rules search and filter component.
Benefits for agency editors
Why choose this template versus a Standard page?
- Standard pages (default) cannot be indexed and filtered. Nor do they have the legislative links baked into the Connections tab of the template, which allows those links to be displayed in a standardised manner.
- The Rules content sub-type has been built as a new type of centrally managed content with analogous features to both the Article and the Resource content type.
- Choose this template when you have a high volume of regulatory content that needs to be centralised, with managed links to legislation, standards and other regulatory material provided, and will need to be updated from time to time as legislation changes.
- The Rule feature was also developed to avoid authoring complexity as a rule is a standard page sub-type, not an entirely new content type.
- Core content can be edited and authored with very little extra training. It is as simple as a media release or article.
- Legislation links are presented consistently without content authors needing to understand how the components work.
How to manage rules pages ongoing
- As part of BAU content management, you would review and edit Rules pages as part of normal auditing procedures.
- If legislation changes, the agency that manages or regulates content under that legislation should understand what Rules content it has currently published and then identify which page/s need to be updated.
- If an agency understands this structure and process, they can then request specifically that new content be built as a rule, when appropriate.
- Agency editors can also advise that a piece of content should be a Rule rather than just a Standard page i.e. it meets criteria to be a rule.
- Agency editors can provide a content template to their agency policy team so that they can draw up any new rules content in a consistent fashion. This will make the editor’s job simpler to transfer that content and legislation links into the CMS.
Decision tree for creating rules:
Benefits to the customer
- The customer has both plain English and legislative content at their fingertips that has been vetted by Legal/Policy team members from the regulatory agency.
- Rules can be found contextually as part of general content via links AND be indexed and filtered in a listing component.
- Rules can have specific information that might change on a regular basis (e.g. time periods for notices, dollar amounts for fines etc.) and can be updated in one spot rather than hunting through content to find each mention.
- Rules can stand alone as a single page answering a specific need or concern that is also validated by legislation, but are also part of a whole related body of managed regulatory content.
- The centralised rules listing component allows a customer to find all specific rules 'for them', both from an Audience perspective and from a Category perspective. For example, I am a tenant and I need information on my rights when a landlord increases my rent.
- They can also browse all rules to see what other relevant content they might need to access.
- The listing component also has the IRAS and SNSW teams as secondary audiences. It is a public database of commonly asked question and complaints that they get through their call centres that they can either find themselves or direct enquirers to.
Wider benefits of the automation feature
- By centralising the rules and tagging them appropriately, we can automatically surface rules in the relevant sections of the site without manually curating each section.
- The future intent of the Rules feature is the creation of a structured data model that can facilititate other automated processes.
- By creating a structured data model, it enables opportunities to automatically respond to customer enquiries and complaints. Rules can be created to address commonly asked questions about particular aspects of legislation such as rights, responsibilities and obligations for a particular audience on a particular topic.
- Listing pages can be created for particular combinations of agency, topic, audience and other tags so that editors can surface tailored lists of rules content in different contexts.
- Editors can be confident that the Rule pages are unique and can be edited singularly or in bulk in a central location to reflect legislative or other changes that is automatically propagated to wherever the rules are listed.
Need any more help?
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