Troubleshooting login issues for the CMS or Help Hub

This article offers helpful information if you are experiencing difficulties logging into either the Content Management System (CMS) or Help Hub.

Consider these steps before proceeding with a password reset

A password reset can help you regain access to the system. Before proceeding with resetting your password, the following suggestions may help resolve your login issue. 

Verify your credentials

Ensure accuracy when entering your username and password. The username is your work email address. Pay close attention to potential typos or capitalisation errors. Remember, passwords are case-sensitive.

Clear browser cache and cookies

Stored cache or cookies can sometimes disrupt the login process. Clear your browser's cache and cookies, then attempt to log in again. You can typically find this option in your browser's settings menu.

Try another web browser

Occasionally, issues may be specific to your browser. If logging in remains unsuccessful, attempt to access your account using a different web browser, such as Google Chrome, Microsoft Edge, or Safari.

Self service password reset steps

The steps below will assist you with self resetting your password.

1. On the log in screen, enter your Username and click Next'
   
    

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2. Click Forgot password?
   
    

   

3. Click Reset password. This will send you an automated password reset email with steps to reset your password

If you still can't login

If you are logging in with your Department of Customer Service credentials, log a ticket with Service Desk.

If you are logging in through the NSW Government Digital Channels' SSO site, submit a ticket on our CMS/Help Hub login issues form.

Need any more help?

If you have any questions, or require assistance with anything mentioned in this article, submit a request via the webform.