Logging in to the CMS

Updated 26 May 2025 04:54

Nicole Requejo

The nsw.gov.au Content Management System (CMS) is integrated with Okta Single Sign-On (SSO). Integrating with Okta provides you with a secure, personalised, and easy way to access the nsw.gov.au CMS. This happens through a seamless authentication experience. This means that you will not need to remember and use a separate password to login and edit your agency pages.

Login to the CMS through SSO

Access to the CMS is dependent on your email address domain. The domain is on the end of your email address following the '@' symbol. Eg, '@tco.nsw.gov.au' where the domain is 'tco.nsw.gov.au'.

If your email address is with a DFSI domain, follow the steps for 'Accessing the CMS with your Department of Customer Service SSO credentials'.
If your email address is not with a DFSI domain, follow the steps for 'Accessing the CMS through the NSW Government Digital Channels' SSO site' below.

Accessing the CMS with your Department of Customer Service SSO credentials

Follow the steps below to login to the nsw.gov.au Content Management System (CMS) with your Department of Customer Service Single Sign-On (SSO) credentials. This would be the same credentials you would use to login to SAP or MyCareer as examples.

Firstly, you will need to request a Drupal CMS account to get started.

If you already have a CMS account, skip to Step 2. Otherwise, fill in our Access to nsw.gov.au platforms form, selecting the below options and filling in the rest of the form as required.
- Platform: Drupal CMS
- CMS access request type: Create my Drupal CMS account
Once we have created your account, head over to nsw.gov.au/user, then click on the 'Login with Okta' button.
On the Username field, type in your email address, then click on the Next button.
You will now need to login with your password. Click on the Select button to the right of Password.
On the Password field, type in your password (the same password you use to login to SAP/myCareer), then click on the Verify button.
You will now need to verify your identity. Select the security method of your choice. We recommend choosing either Okta Verify - Get a push notification or Google Authenticator.
Verify yourself using your security method of choice.
Note: clicking on 'Verify with something else' will allow you to choose another verification/security method (Step 6).
- Okta Verify - Get a push notification: you will get a push notification on your device. Open up the notification (or manually open the Okta Verify app), and select the number that appears.
- Google Authenticator: you will need to access Google Authenticator on your device and enter the verification code that appears.
If you have previously logged in before

The rest of these steps is only required the first time you are logging in to the CMS through Okta. If you have already logged in successfully before, you will now be redirected to nsw.gov.au/user and logged in to the CMS again. You may also be prompted to accept the Terms and Conditions again if there is an update you need to agree to.
From here, your account will need to be set up with DCS Okta - MFA.

Your account may already be set up with this if you have an active Help Hub account. (A Help Hub account is separate to your CMS account) If so, you will not get this prompt, and can proceed with Step 9 below.

Click Set up to do this.

Then click on Enroll.
You will be prompted to accept the Terms and Conditions. Read through the Terms and Conditions first and familiarise yourself with what you are agreeing to. When you are ready, tick the checkbox by selecting the box, then select Submit.
You should now be logged in to the CMS (Drupal). If not, navigate to nsw.gov.au/user and click on the 'Log in with Okta' button.
You are now successfully set up with Okta for your Drupal CMS account, and have successfully logged in through Okta. You will only need to set yourself up with Okta once.

To login to the CMS from here onwards use nsw.gov.au/user to directly access the CMS.

Accessing the CMS through the NSW Government Digital Channels' SSO site

Follow the steps below to login to the nsw.gov.au Content Management System (CMS) through the NSW Government Digital Channels' Single Sign-On (SSO) site.

If you already have a Help Hub account, you will be using the same credentials you use to login to the Help Hub.

Firstly, you will need to request a Drupal CMS account to get started.

If you already have a CMS account, skip to Step 2. Otherwise, fill in the Access to nsw.gov.au platforms form, selecting the below options and filling in the rest of the form as required.
- Platform: Drupal CMS
- CMS access request type: Create my Drupal CMS account
Secondly, you will need to be set up with an Okta DCU account.

If you already have a CMS account and a Help Hub account, skip to Step 8. This is because your Okta DCU account was set up when your Help Hub account was created. Otherwise, follow along from Step 3.
From here, you will receive an email from noreply@okta.com with a link to set yourself up on Okta for the CMS.

Click on Activate Okta Account.

If you receive an email from another sender, please do not click on the link.
Your browser window will open up to a link that will take you through activating your Okta account. Click on the Set up button.
You will now need to set your account up with a password. Type in a password that adheres to the password requirements as listed, then click on Next.
Next is setting up your account with Multi-Factor Authentication (MFA). This allows your account to be more secure by requiring a verification after putting in your username and password. Set up MFA for your account by selecting the security method of your choice. Instructions for each method are below.
- Okta Verify
  1. Select the Set up button for Okta Verify.
  2. You will be presented with the below screenshot.
  3. Download and install the Okta Verify app on your device (App Store for Apple devices, or Google Play Store for Android devices).
  4. Open the Okta Verify app and click on the '+' icon on the top-right.
  5. Choose Organisation for the account type.
  6. Select 'Yes, Ready to Scan' button.
  7. Scan the QR code on your browser window/screen.
  8. On Apple devices, you may be prompted to Enable Face ID. Select Enable and follow the prompts if you would like to do this. Otherwise, select 'Not Now' (it is not required to set up Face ID for verification).
  9. Your account has now been added to Okta Verify. Select Done.
- Google Authenticator
  1. Select the Set up button for Google Authenticator.
  2. You will be presented with the below screenshot.
  3. Download and install the Google Authenticator app on your device (App Store for Apple devices, or Google Play Store for Android devices).
  4. Launch the Google Authenticator app, select the '+' icon on the bottom-right, then select 'Scan a QR code'.
  5. Scan the QR code on your browser window/screen.
  6. Type in the code that appears on Google Authenticator, then click on the Verify button.
Optionally, choose a second authentication method to be set up on your account and follow the prompts. Having more authentication methods mean that you will be able to verify your identity in more ways. If you do not want to proceed with this, click on the Set up later button.
You are now ready to login to the CMS. Head over to nsw.gov.au/user, then click on the 'Login with Okta' button.
On the Username field, type in your email address, then click on the Next button.
On the Password field, type in your password (that you created in Step 5, or that you use to login to the Help Hub) then click on the Verify button.
Select the security method you set yourself up with on Step 6.
Verify yourself using your security method of choice.
Note: clicking on 'Verify with something else' will allow you to choose another verification/security method.
- Okta Verify - Get a push notification: you will get a push notification on your device. Open up the notification (or manually open the Okta Verify app), and select the number that appears.
- Okta Verify - Enter a code: open up the Okta Verify app, type in the code, then click on Verify.
- Google Authenticator: you will need to access Google Authenticator on your device and enter the verification code that appears.
You will be prompted to accept the Terms and Conditions if you haven't already done so, or if there is an update you need to agree to. Read through the Terms and Conditions first and familiarise yourself with what you are agreeing to. When you are ready, tick the checkbox by selecting the box, then select Submit.
You should now be logged in to the CMS (Drupal). If not, navigate to nsw.gov.au/user and click on the 'Log in with Okta' button.
You are now successfully set up with Okta for your Drupal CMS account, and have successfully logged in through Okta. You will only need to set yourself up with Okta once.

To login to the CMS from here onwards use nsw.gov.au/user to directly access the CMS.

Okta account activation assistance

If you haven't received an email to activate your Okta account

If you are logging in with your Department of Customer Service credentials, you will not receive an email to activate your Okta account as your account is already on Okta.

If you are logging in through the NSW Government Digital Channels' SSO site, you would have received a 'Welcome to Okta!' email. Have a look for the Okta account activation email first on your junk folder in your inbox (searching for noreply@okta.com), and also on your Microsoft Quarantine page. If the email is in neither of them, submit a ticket through nsw.gov.au platforms login issue form and we will guide you through what you need to do next.

If the activation link for your Okta account has expired

Submit a ticket through the nsw.gov.au platforms login issue and we will send you another Okta account activation email. You will need to use the link to activate your account within 7 days of receiving the email or the link will expire again.

Self-help guide for login issues

If you are experiencing issues logging in read our guide for CMS login issues.