The nsw.gov.au systems and what they are used for

There are a variety of platforms that make up nsw.gov.au. Each platform has different uses and some teams use multiple platforms. 

Below is a reference guide on which platforms are used, and when:

Content Management System (CMS)

The CMS (Drupal 10) is used by the Content team to create, edit and publish content on nsw.gov.au. Editor, approver and contributor access is also given to various NSW Government agencies, depending on their content management needs. The Government Technology Platforms Capability team provides training for the system. Access to the system is then provided by the Customer Support team.

Request training and access by completing the Access to nsw.gov.au platforms form.

Siteimprove

Siteimprove is a Quality Assurance (QA) testing tool that delivers actionable insights into your website performance. It detects errors, reporting on user behaviour, website accessibility and Search Engine Optimisation (SEO) in real-time.

It helps users make informed changes to content before and after a page is published and provides insights into the potential consequences of unpublishing a page. For example, it provides information on how deleting a page would affect its SEO or if users would lose access to important documents and links. You can find more information in this article on how to access Siteimprove. To request access, please fill in the Access to nsw.gov.au platforms form.

Google Analytics (GA)

Google Analytics (GA) is a web analytics service offered by Google that tracks and reports website traffic. The NSW Government Government Technology Platforms team provide GA360 analytics access to agencies managing content on nsw.gov.au. This allows agencies to see how their customers are viewing information. This can assist you in monitoring website traffic and making changes to your web page to optimise user experience.

To use Google Analytics, you will need a Google account. Information on accessing Google Analytics can be found in the article Getting access to nsw.gov.au Google Analytics (GA).

Help Hub (where you are now)

NSW Government agencies who have migrated content to nsw.gov.au have access to the nsw.gov.au Help Hub. The Help Hub is home to a wide range of practical user guides and allows users to submit requests for assistance. The Help Hub is a resource that NSW Government agencies have ongoing access to. It empowers them to keep their website pages up to date to meet the needs of their customers into the future.

You can submit a request and a member of the relevant team will respond to your query. Additionally, by creating a Help Hub account, you can log into the Help Hub and check on the progress of your requests.

Request a Help Hub account if you haven't already done so, and log in using the credentials we send to you. Navigate to to the top right hand corner where you can view your activities. In your activities, view your requests and reply back to the team by using chat function at the bottom of the request. 

Need any more help?

If you have any questions, or require assistance with anything mentioned in this article, submit a request via the webform.