Submit a request
Please complete all fields of the form and include as much information as possible.
This guide is housed on the Help Hub which you can find here: Social Media guide for advertising. Please ensure you have read this prior to submitting this form
Who is the target audience for this post? Check if you can advertise to them here.
Has your video been created in line with our checklist for creating best practice videos? The checklist can be found at this link
Note: To add grant recipients to nsw.gov.au, you first need to have built your grant in full on the website. For further information, read this article.
We need grant recipient information in a particular format. Download, save a copy and fill out the blank grant recipient spreadsheet. Then upload it to this form (below) and press submit to send it to the team to add to your grant.
You must setup-up your stand-alone google analytics account using NSW government email address - Please follow these steps on how to set up a stand-alone Google account.
Our most frequently used forms are listed here:
The Content request form is used for: changes or updates to content on nsw.gov.au, help with search (SEO) queries, analytics for a page or section, help with a NSW Government consultation (Have Your Say), help with User Experience (UX), support from a Content Administrator, publishing a media release.
The Account activation and troubleshooting form is used for activating or troubleshooting login issues for these systems: Drupal CMS, Google Analytics, Site Improve, Help Hub.
The Request support for privacy enquiries formis used for enquiries relating to Privacy on nsw.gov.au.
The Internal Digital Channels request formis used for internal staff needing assistance with: Zendesk incidents and requests, Help Hub article submission, Zendesk improvements, JIRA/Confluence access.
The Report a CMS bug or request a new feature formis used to either report a bug in Drupal CMS, or alternatively to request a new feature be implemented
If your request does not match any of these options and is not listed in the dropdown above, please proceed and let us know how we can assist you.
new user, log in, content
custom
https://nswdigitalchannels.zendesk.com/hc/en-au/categories/4519167458191-Content-support
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Guides
Read more about content creation
new_request
/hc/en-au/requests/new
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Submit a request
Submit your request for help to the team
new user, log in, content