Welcome to the Help Hub. The Help Hub makes it simple to get the support you need to put your information on nsw.gov.au. Here, you can find answers to common questions, follow step-by-step guides, and more. Here’s a look at some key features.
Create an account for personalised support
Create an account to track your support requests in one spot. This way, you won’t miss any updates on your inquiries. Also, once registered, you can access our exclusive content. This includes detailed help articles and important updates made just for you.
You can request for an account, by submitting the Access to nsw.gov.au platforms form.
Answer Bot: combining guided support with AI-driven assistance
The Help Hub’s Answer Bot is designed to provide quick and relevant responses to your queries. It blends support flows with generative AI. This way, you get relevant information right away without waiting for a support agent.
Learn more about Using the Help Hub Answer Bot.
Wide range of articles for self-help
Help Hub has articles to help you troubleshoot issues, create your pages step-by-step, keep up-to-date on changes, and more. Every article is easy to follow so you can find the answers you need in an instant.
Tailored support forms
Submit a support request using our tailored forms. They ensure your inquiry reaches the right team with the necessary details.
Continuous improvement
As the Content Management System (CMS) improves and evolves, so will the Help Hub. We perform regular checks and updates in Help Hub with your needs in mind. We work with teams in ensuring articles always have the most up-to-date information. We review them so they are clear, relevant and easy for you to read. We work to find gaps in our knowledge base and address them where relevant. We are always looking to expand our resources to cover more topics and meet new customer needs. We also assess our Answer Bot against what you are inputting on a regular basis. We enhance its AI to give you better and more helpful recommendations. We are working hard to make the Help Hub a more reliable and complete self-service resource for you.
Need any more help?
If you have any questions, or require assistance with anything mentioned on this article, submit a request via the webform.