The www.haveyoursay.nsw.gov.au site was created in September 2011 to make it easier for people to participate in the wide range of public sector consultation activities.
The following year, a Premier's Memorandum was released which asks all NSW Government departments and agencies to list any public consultation that they are conducting on the new site. In 2024, the Department of Customer service released an updated circular on Have your say.
There are two options you could take to publish a consultation on nsw.gov.au.
Work with the Stakeholder and Engagement team
The Department of Customer Service partners with agencies across the NSW government to deliver online consultations using a secure, mobile-friendly digital engagement platform in accordance with best practice standards.
The Stakeholder and Engagement team will help you design surveys, edit content and advise on the best tools to use to engage your customers and achieve your consultation objectives.
Working with the engagement team, you will be able to:
- achieve a great response rate; the platform’s average engagement rate is 35-40%
- reach a greater number of customers
- use variety of consultation tools and widgets (including quick polls, ideas boards, surveys, newsfeed and interactive maps) to make it easier for customers to have their say
- access real-time reporting and analytics
- benefit from the support of targeted promotions through various communication channels
- receive a wide range of insights to deliver initiatives, programs and policies that are customer-centric and of great value to the community.
Take a look at the following case studies to understand what the engagement platform offers:
Better parking in Greater Sydney (NSW Transport)
Making home ownership more achievable in NSW (NSW Treasury)
Help shape the future of strata in NSW (NSW Fair Trading)
To partner with the Stakeholder and Engagement team, email the Digital NSW team at the Department of Customer Service
Publish your consultation directly onto nsw.gov.au
We can provide access to the Have Your Say portal so you can create your consultation and have it published directly onto nsw.gov.au.
Follow the step-by-step guide on creating a consultation. You will first need to request access (if you don't already have it) using the Access to nsw.gov.au platforms form.
Then create your consultation and submit it for review so one of our team members can review and publish your consultation.
Need any more help?
If you have any questions, or require assistance with anything mentioned on this article, submit a request via the webform.